Frequent questions FAQ - Planet Hosting Chile

In this section it will find a series of questions that we have constructed from the consultations of clients.

On fontsfa.com Basic knowledge Post office, Mail and WebMail Activation, Payment and invoicing Terms and Conditions Problems website and security
Anticipated invoice

If it requires invoice in advance must ask for it to facturacion@fontsfa.com indicating the following data: Rut, Turn, Direction of invoicing, Domain.
The Services Public, as municipalities, must send a mail asking for it before the victory.

Slow invoice

If I already realise previously the payment and the notification of this payment in www.fontsfa.com/pago, and not yet receive the invoice within the 5 working days that takes in being sent, this must be asked for to facturacion@fontsfa.com with the following data:
Domain
E-mail
Telephone

Forms of payment

The payment of the services of hosting becomes by means of deposit or banking electronic transference to our checking account.
The data of the checking account would arrive to him via mail at the mail that registry in the request of the plan along with its data of activation.
In case of misleading this information it can ask for it to ventas@fontsfa.com directly
It remembers to inform all payments in our www.hosting.cl/pago webpage or in the main page www.fontsfa.com doing click in “Notifies their payment here?
You have 7 working days to conduct this operation (this corresponds to shared plans of hosting), counted from the moment that we qualified its services.

As paying with Paypal

Firstly he enters the area of clients of fontsfa.com: http://www.fontsfa.com/whmcs/clientarea.php.
Soon it enters the access data that we sent to him of our area of client, these data are not the same one that use for Cpanel (if it does not know them can ask for them automatically entering the authorized mail).

Once logeado it must enter the option “Notes of Sales? in the part superior of the screen, soon to “My notes of sale?.
Here they will appear to him all the pending notes of sale. In the last part of or notes it appears a button that says “Note Details of Sale?, please makes click there.

In the sale note, underneath the phrase “Paid? you cannot select “Paypal? and automatically it will appear a small button that says: “Paypal Check Out?

If the option “Paypal? as form of payment is already selected, simply it makes click in the button that says “to Paypal Check Out? this will take it to the website of Paypal where you will have to make the payment of the service.

Once it finishes doing it, it must notify his payment in: www.fontsfa.com/pago 

Time of activation of shared plans of hosting?

The delay average of qualification of services is of 20 to 30 minutes (in working days) from the moment that sends its request of hosting.
After this period of time it will receive the post office of accesses and payment.
It remembers that it is very important that the data that fill in the form are real, because on that depends the activation of the service.
Also it remembers to verify that the post office are not received as Spam or not wished.

Time of activation Dedicated plans?

Once it makes the payment and it report in our www.hosting.cl/pago webpage or the main page www.fontsfa.com doing click in “Notifies its payment here?, the average of qualification of services is of 24 hours for Vps plans and 48 hours for dedicated Servers.
Once service is activated, will receive the corresponding accesses to their e-mail registered in the request.

Because there is to notify the payments?

Dear Cliente as we indicated in the mail that we sent to his mail of contact the only form to notify a payment it is entering to www.fontsfa.com/pago and to fill the form that appears there.

Before suspending to a service this information it arrives at least 3 times at his mail of contact.
We understand that to notify his payment sometimes he can often seem tedious and you as client you can lie down to think that just by to send the notification of the bank he would be enough.

But there are many reasons for which we cannot only accept this information and that next we detailed:

1. - All the banks do not send notifications to the adressees.

2. - All the clients do not have the correct mail of our company to send these notifications.

3. - Often the holders of the accounts are not the same that the holders of a domain and if do not indicate a domain in the gloss that he sends the bank we cannot assign it to nobody.

4. - Less than half of the clients includes all the information at the time of sending supporting of payment emitted by a bank to be able to identify it.

5. - Almost no client warns if she has changed of address, turn or another information of invoicing which is translated in the cancellation of a significant amount of invoices.

6. - We periodically have a very great amount of payments as reviewing all manually.

7. - A notification can be falsified very easily so that it indicates that it comes from a bank.

By all these reasons we have created an automatic system that allows:

- To confirm that the paid amount is assigned to a certain domain.
- The form in which the payment became.
- To directly verify the payment with the bank or Paypal
- To confirm the correct data of Invoicing
- To issue its electronic invoice.

But so that this works it is necessary that you indicate the information to us of his payment. In fact the system keeps great part from the information of its previous payment and the replica at the time of which you enter the domain, allowing the possibility of changing information him as data of invoicing in case of being necessary. In addition this allows to unify payments by means of deposits, electronic transference and payments via Paypal with credit cards.

It can seem tedious but it is a proceeding that does not delay more than 1 minute in doing and it guarantees so much to him to you as that the transaction is done in correct form.

It is by that we insisted of on way on this point and in fact it appears in the terms and conditions that you accept at the time of contracting the service.

This is the best form than we have found to confirm a payment of fast form and without resorting to external portals of collection that does not warn the payments immediately and receives by each transaction.